Terms and Conditions

This is a courtesy translation. The Polish version is legally binding.

CORNEROS.PL ORDER TERMS AND CONDITIONS

These Terms (the Terms) set out how orders for made-to-order upholstered furniture are placed with and fulfilled by MARIOLA OLSZOK CORNEROS.PL, ul. Szembeków 16, 63-645 Siemianice, Poland, NIP (Tax ID): 9970024738, REGON (Business ID): 364586564 (Corneros). The www.corneros.pl website is not an online shop: furniture is not bought through a basket, and every order is agreed individually with the Customer.

1. Definitions

Customer – a natural person, legal person or organisational unit without legal personality but with legal capacity under the law, placing an order with Corneros;
Consumer – a natural person entering into a legal transaction with a business that is not directly connected with their business or professional activity;
Website – the www.corneros.pl website, including the 3D configurator and forms;
Enquiry – a message sent by the Customer through a form on the Website, from the 3D configurator, by email or by phone, which is not binding on either party;
Product – furniture made by Corneros to the dimensions, layout, fabric and extras agreed with the Customer;
Order – the Customer's declaration ordering a Product, made by returning the order form received from Corneros.

2. General provisions

2.1 These Terms set out the rules for enquiries and orders, payment, delivery, withdrawal from the contract and complaints.

2.2 Using the Website requires a device with internet access and an up-to-date web browser. Placing an Order requires an email address.

2.3 The Terms are available on the Website. The Customer may download, save or print them.

2.4 A Customer who is a natural person must be at least 18 years old to place an Order.

3. Enquiry, design and quote

3.1 The Customer may send an Enquiry, including a design built in the 3D configurator or room measurements for a free design.

3.2 Prices and designs shown in the 3D configurator are for information only and do not constitute an offer within the meaning of the Polish Civil Code. Corneros confirms the final design, specification and price of the Product to the Customer by email.

3.3 At the Customer's request, Corneros sends fabric samples.

4. Order and conclusion of the contract

4.1 Once the design and price have been agreed, Corneros sends the Customer an order form with the Product specification, price, deposit amount and lead time.

4.2 The Customer places the Order by returning the completed order form. The contract is concluded when Corneros confirms the Order by email.

4.3 The Customer receives the content of the contract (order form and confirmation) by email. Corneros keeps a copy of the contract for 5 years from the end of the calendar year in which the Order was placed and makes it available to the Customer on request.

4.4 Changes to the Order are possible until production starts, by agreement with Corneros.

4.5 The language of the contract is Polish.

5. Payment

5.1 After placing the Order, the Customer pays a deposit in the amount stated in the order form (usually PLN 1000) by bank transfer to Corneros's bank account.

5.2 The Customer pays the balance on delivery, to the carrier, or by bank transfer before delivery.

5.3 A Customer ordering as a business who requires a company invoice receives a pro forma invoice for the full amount. Production starts once it has been paid.

5.4 Instalment purchase is available through Inbank, on the terms set by Inbank.

6. Lead time

6.1 The Product is usually made within 3 to 6 weeks of receipt of the deposit (for a pro forma invoice: of receipt of the full amount). The lead time for a specific Order is given in the order form.

6.2 Once the Product is made, Corneros sends the Customer photos of it and informs them about delivery by email and phone.

7. Delivery

7.1 Delivery is made to the address given in the Order, anywhere in Poland. Delivery abroad is possible to Ireland, Germany and the Netherlands.

7.2 The cost of transport is included in the price of the Product.

7.3 Delivery is carried out by an external transport company between 5:00 and 23:00. Delivery takes up to 7 working days from when the Customer is sent photos of the finished Product and delivery information.

7.4 The price does not include carrying the Product in. The Customer is asked to arrange help with unloading. The driver may help carry the Product in for an extra fee, if agreed in advance.

8. Withdrawal from the contract

8.1 The Customer may cancel the Order until the deposit has been paid.

8.2 Products are made to the Customer's specification (size, layout, fabric, extras). Under Article 38(1)(3) of the Polish Consumer Rights Act of 30 May 2014, a Consumer has no right to withdraw from a distance contract for goods that are not prefabricated, are made to the consumer's specification or serve to meet their individual needs.

9. Complaints and guarantee

9.1 Towards Consumers, Corneros is liable for the conformity of the Product with the contract under the Polish Consumer Rights Act of 30 May 2014. Towards Customers who are not Consumers, liability under the statutory warranty for defects is excluded, except for fraudulently concealed defects.

9.2 Products are brand new and covered by a 24-month guarantee.

9.3 Complaints should be sent by email to kontakt@corneros.pl or by post to: MARIOLA OLSZOK CORNEROS.PL, ul. Szembeków 16, 63-645 Siemianice, Poland. A complaint should include a description of the defect, preferably with photos, and the Customer's contact details.

9.4 Corneros responds to a complaint within 14 days. No response within that time means the complaint is accepted.

10. Out-of-court complaint and redress procedures

10.1 A Customer who is a Consumer may use out-of-court complaint and redress procedures, including mediation before the competent Provincial Inspector of Trade Inspection, and free assistance from the district (municipal) consumer ombudsman.

10.2 In cross-border matters, a Consumer may seek help from the European Consumer Centre.

10.3 Details are available on the website of the Polish Office of Competition and Consumer Protection (UOKiK): https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php

10.4 Out-of-court dispute resolution is voluntary and requires the consent of both parties.

11. Final provisions

11.1 The competent court is determined by the Polish Code of Civil Procedure.

11.2 Matters not covered by these Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act of 30 May 2014.

11.3 Customers' personal data are processed in accordance with the Privacy Policy available on the Website.